Official Policy & Courier Guide
Delivery & Installation Policy
Professional outsourced doorstep delivery, room positioning, and nationwide carrier transport guidelines across Nairobi, Kiambu, and Kenya.
Effective Date: 25 August 2026Nationwide Outsourced Logistics
Outsourced Carrier Delivery
We partner with trusted, experienced logistics carriers charged at fair standard rates based on destination distance.
Room Assembly Included
Our delivery team fastens sectional brackets, installs legs, and aligns dining sets in your preferred living space.
Protected In Transit
Heavy-duty quilted moving blankets and corner protective wraps prevent friction and dust during road transport.
Scheduled Delivery Windows
Deliveries coordinated Monday to Saturday with prior phone notification to ensure someone is home.
Standard Courier Guide
Delivery Rates & Estimated Transit Times
Courier fees are charged separately or quoted directly based on order volume and exact road access.
| Delivery Destination | Estimated Carrier Fee | Transit / Production Timeline |
|---|---|---|
| Nairobi County (All Suburbs) | KSh 3,000 – KSh 6,000 | 1 – 3 Days (Catalog) / 21 – 30 Working Days (Custom) |
| Kiambu Environs (Ruiru, Kikuyu, Kiambu Town) | KSh 4,000 – KSh 7,000 | 2 – 4 Days |
| Machakos, Athi River & Kitengela | KSh 3,000 – KSh 7,000 | 3 – 5 Days |
| Thika, Juja & Murang'a | KSh 4,000 – KSh 9,000 | 3 – 5 Days |
Terms of Delivery
Official Delivery & Installation Policy Articles
1
Purpose & Scope
This Delivery & Installation Policy sets out the terms governing delivery, transportation, installation, customer availability, site access, inspection and acceptance of furniture supplied by Naifur Designs.
Effective Date: 25 August 2026. This Policy should be read together with the applicable Naifur Designs Terms & Conditions of Sale, Warranty Policy, quotation, invoice, and Delivery Note.
2
Delivery Arrangements
Delivery arrangements will depend on the customer's order and quotation. Delivery may be:
• Arranged through an authorised third-party delivery provider; or
• Arranged by the customer, where agreed.
Applicable delivery charges are communicated to the customer before delivery where reasonably practicable.
3
Delivery Address & Contact Details
The customer must provide an accurate and complete delivery address including estate/building name, house/apartment number, floor number, road/street, landmark, and primary contact phone number. The customer is responsible for notifying Naifur Designs of any change to the address prior to dispatch.
4
Site Access Requirements & Customer Responsibility
The customer must inform Naifur Designs of any circumstances that may affect access, including narrow gates, corridors, staircases, small lifts, low ceilings, restricted parking, building management requirements, or difficult terrain.
Where furniture cannot be delivered because of undisclosed access restrictions, reasonable additional costs (rescheduling, re-delivery, storage, waiting time) may be charged where permitted by law.
5
Customer Availability & Rescheduling
The customer or an authorised representative (capable of receiving, inspecting, and signing the Delivery Note) should be available at the agreed delivery time.
Customers should provide reasonable notice if they need to reschedule. Repeated postponements or failure to receive furniture may incur handling or storage fees.
6
Balance Payment Terms
Unless otherwise agreed in writing, the outstanding balance is required before or upon delivery. Where payment is required before dispatch, Naifur Designs may delay dispatch until the required payment has been received.
7
Installation Services (Scope & Inclusions)
Where installation is included in the customer's order, Naifur Designs will provide the agreed assembly service, which may include:
• Assembly and joining of sectional components and brackets
• Attaching legs and handles
• Positioning furniture in the customer's designated room
Installation does not include electrical, plumbing, masonry, structural alterations, wall mounting onto unknown internal conduits, or disposing of unrelated household furniture.
8
Delivery Inspection & Delivery Note
The customer or authorised representative should inspect the furniture upon delivery, checking: correct product/design, correct fabric/colour, cushions, mechanisms, visible condition, and general assembly.
Any visible delivery issue should be recorded on the Delivery Note and reported immediately before the delivery team leaves the premises.
9
Third-Party Buildings & Controlled Estates
Where delivery takes place in an apartment building, gated community, or commercial facility, the customer is responsible for clearing access permits, gate passes, and informing Naifur Designs of restricted delivery hours or loading bay regulations.
10
Delivery Delays & Force Majeure
Delivery dates may be affected by traffic, severe weather, road conditions, access restrictions, or supplier delays. Naifur Designs will make reasonable efforts to notify customers of significant delays. Stated delivery dates are estimates unless expressly confirmed in writing.
Customer Delivery Checklist
- 1Ensure designated entrance gates, stairwells, and doorways are clear of obstacles.
- 2Verify lift clearance dimensions for large sectionals and king-size bed frames.
- 3An authorized representative must be present to inspect items and sign the Delivery Note.
- 4Check upholstery, wood finishes, and accessories upon handover before clearing any pending balance.
- 5Report any delivery-related marks immediately to the delivery team and record them on the Delivery Note.
Questions regarding site access, stairs, or delivery timing?
Coordinate on WhatsAppOfficial Publication
Download PDF DocumentDelivery & Installation Policy PDF
Version Effective 25 August 2026 • 5 Pages • Republic of Kenya