Naifur Designs Warranty Policy

Naifur Designs is committed to manufacturing and supplying furniture that meets reasonable standards of quality, workmanship and durability. This Warranty Policy explains the warranty provided by Naifur Designs, the products and components covered, customer responsibilities, exclusions, and the procedure for making a claim. Where mandatory consumer rights apply under Kenyan law, nothing in this Policy is intended to unlawfully exclude, restrict or remove those rights.

The warranty is provided by: NAIFUR DESIGNS Website: www.naifurdesigns.co.ke Telephone / WhatsApp: 0791 374 385 / 0795 513 958 Location: Along Bakhita Crescent Road, Githunguri, Nairobi, Kenya The warranty applies to the original customer who purchased the furniture from Naifur Designs and is generally non-transferable unless expressly agreed otherwise in writing.

Unless a different warranty period is expressly stated on the customer's quotation or invoice: • 3.1 Structural Frame: Covered against defects in manufacturing workmanship for 12 months from delivery. • 3.2 Mechanisms: Mechanical mechanisms (recliners, adjustable backs) covered for 12 months from delivery. • 3.3 Cushions: Unless otherwise stated in writing, covered against core manufacturing defects for Lifetime, 7 years, or 1 year depending on grade selected. • 3.4 Wooden Components: Legs, stands, and wooden frames covered during the structural warranty period.

Subject to this Policy, Naifur Designs may provide warranty assistance where a product develops a genuine manufacturing defect during the warranty period. Depending on severity, remedies include: 1. Repair the affected component; 2. Replace the defective component; or 3. Rectify the manufacturing defect.

The warranty does not cover: • 5.1 Normal wear and tear (minor fabric softening, natural foam compression, minor marks). • 5.2 Misuse, rough handling, standing on furniture, sitting on arms, or overloading. • 5.3 Accidental damage, cuts, burns, pet scratching, or transit damage after customer relocation. • 5.4 Stains, food/drink spills, bleach, or harsh chemical cleaning. • 5.5 Moisture, water logging, or damp environmental conditions. • 5.6 Prolonged direct sunlight fading or heat damage. • 5.7 Unauthorised repairs, structural alteration, or reupholstery by third parties.

Where Naifur Designs arranges delivery, the customer should inspect the furniture upon arrival. Visible scratches, tears, or missing parts should be promptly recorded on the Delivery Note and reported to our team.

Customers are expected to: • Use furniture for its intended residential/commercial purpose • Protect upholstery from liquid spills and harsh sunlight • Avoid dragging furniture or applying excessive force to mechanisms • Report suspected manufacturing defects promptly with photo or video evidence

To initiate a warranty claim, contact Naifur Designs via WhatsApp (0791 374 385 / 0795 513 958) or email ([email protected]). Provide: 1. Full customer name and contact info 2. Order number, invoice, or receipt 3. Clear photos/videos showing the issue 4. Brief description of when and how the issue occurred

Naifur Designs may assess claims remotely via photographs/video, or arrange an inspection at the customer's premises, showroom, or workshop. If a covered defect is verified, Naifur Designs will provide prompt repair or component replacement.

This Warranty Policy is governed by and construed in accordance with the laws of the Republic of Kenya. Nothing in this Policy restricts mandatory statutory consumer rights under Kenyan law.