Terms & Conditions of Sale

Naifur Designs is a furniture design, manufacturing and retail business providing custom-made and ready-to-order furniture in Nairobi, Kenya. Website: www.naifurdesigns.co.ke Telephone / WhatsApp: 0791 374 385 / 0795 513 958 Location: Along Bakhita Crescent Road, Githunguri, Nairobi, Kenya

• "Customer" means the person or entity placing an order with Naifur Designs. • "Furniture" means any furniture product supplied or manufactured by Naifur Designs. • "Custom Furniture" means furniture manufactured or modified specifically according to a customer's measurements, design, specifications, colour, fabric, material, configuration or other requirements. • "Order" means a confirmed request by a customer to purchase furniture from Naifur Designs. • "Deposit" means the amount paid by the customer toward an order before the order is completed. • "Balance" means the outstanding amount payable after deducting payments already made. • "Delivery" means transportation of furniture to the agreed delivery location.

All quotations issued by Naifur Designs are subject to the terms stated in the quotation. Unless otherwise specified: • A quotation is not a binding order until accepted and confirmed. • Prices are quoted in Kenyan Shillings (KES). • Prices may vary depending on specifications, materials, measurements and customisation. • A quotation may have a stated validity period. Prices may change after the validity period expires. • Additional customer-requested modifications may result in additional charges. A customer should confirm the final specifications and price before production begins.

An order may be confirmed through: Signed documentation, Written confirmation, WhatsApp, Email, Website, Payment toward the order, or another authorised Naifur Designs communication channel. Naifur Designs may require sufficient payment or other confirmation before commencing production. For custom-made furniture, production will generally begin only after the relevant specifications have been confirmed.

Many Naifur Designs products are manufactured specifically for individual customers. Customisation may include dimensions, fabric, colour, material, design, configuration, number of seats, cushion specifications, mechanisms, finishes, wood colour and other customer-approved specifications. Because custom furniture is manufactured specifically for the customer, it may not be suitable for resale to another customer in the same form. Customers are therefore encouraged to carefully confirm all specifications before production begins.

The customer is responsible for reviewing and approving measurements, design, fabric, colour, configuration, materials, accessories and other specifications. Once the customer has approved the specifications and production has commenced, changes may not be possible without additional cost or delay. Where a customer requests a change after production has commenced, Naifur Designs will assess whether the change is technically possible and whether additional charges apply.

Where the customer provides measurements, the customer is responsible for ensuring that the measurements supplied are accurate. Where Naifur Designs conducts the measurements, the measurements will be taken based on the information and access reasonably available at the time. The customer should inform Naifur Designs of narrow entrances, staircases, lifts, low ceilings, restricted access, gates, walls and other obstacles that may affect delivery or installation.

The payment structure will be stated in the applicable quotation, invoice or order confirmation. For custom-made furniture, Naifur Designs may require a deposit before production begins. The deposit may be used to cover materials, labour, production costs, fabric, wood, hardware, mechanisms and other costs associated with fulfilling the order. The customer must pay the remaining balance in accordance with the agreed payment terms. Unless otherwise agreed in writing, the balance is payable before or upon delivery, as specified in the order.

Naifur Designs may commence production once: (1) the order has been confirmed; (2) the required deposit or payment has been received; and (3) the relevant specifications have been approved. Once production has commenced, cancellation or substantial modification of a custom order is not permitted.

A customer may request changes after production begins. Naifur Designs will determine whether the requested change is technically possible, economically practical, likely to delay completion and subject to an additional charge. The customer will be responsible for approved additional costs arising from requested changes.

Naifur Designs will provide an estimated production or completion period where reasonably possible. Production periods are estimates and may be affected by customisation, material availability, supplier delays, workload, design changes, customer approvals, payment delays, unforeseen manufacturing issues, transport/logistical difficulties and events beyond Naifur Designs' reasonable control. Naifur Designs will make reasonable efforts to keep customers informed of significant delays.

Furniture materials may naturally vary. Reasonable variations may occur in fabric shade, fabric texture, wood grain, wood colour, stitching, foam firmness, surface finish and natural timber characteristics. Photographs displayed online or on social-media platforms may also appear different depending on lighting, camera settings and screen settings. A reasonable variation from an online photograph, fabric sample or previous product does not automatically constitute a defect.

Delivery arrangements, charges and timing will be communicated to the customer before delivery where reasonably practicable. Where Naifur Designs is responsible for arranging delivery, we will use reasonable care in coordinating transportation. The customer is responsible for ensuring that the agreed delivery location is reasonably accessible and should disclose relevant access limitations before delivery.

The customer must ensure reasonable access to the delivery location, including gates, doors, corridors, staircases, lifts, parking areas, building management requirements and security restrictions where applicable. Where furniture cannot reasonably be delivered because of access restrictions that were not disclosed, the customer may be responsible for reasonable additional costs incurred.

Customers should ensure that they or an authorised representative is available to receive the furniture at the agreed delivery time. If delivery cannot be completed because the customer is unavailable or the premises are inaccessible, additional delivery or storage charges may apply where reasonably incurred.

Customers should inspect furniture upon delivery. Where reasonably practicable, the customer should immediately notify Naifur Designs of visible damage, missing components, incorrect items, significant defects or delivery-related damage. Customers are encouraged to photograph any visible issue.

Where Naifur Designs arranges delivery, the company will assess claims concerning damage allegedly caused during delivery. The customer should provide photographs, videos and other relevant information where possible. Naifur Designs will determine the appropriate remedy based on the circumstances.

Where installation is included in the order, Naifur Designs will perform the agreed installation services. Installation may be affected by site access, wall condition, floor condition, electrical or plumbing infrastructure, structural limitations, and customer-requested changes. The customer is responsible for informing Naifur Designs of relevant site conditions before installation.

Where furniture has been completed and is ready for delivery or collection, the customer should arrange collection or delivery within the agreed period. If the customer delays collection or delivery for an extended period after receiving notice, Naifur Designs may charge reasonable storage fees.

Delays caused by the customer may include failure to make required payments, failure to approve specifications, failure to provide measurements, failure to provide delivery information, failure to provide access, or repeated postponement. Where customer-caused delays occur, the agreed production or delivery timeline may be extended.

At Naifur Designs, all furniture orders are custom-made to order and production begins based on the specifications confirmed by the customer. Once an order has been confirmed and production has commenced, cancellations are not permitted, and deposits/payments made are non-refundable. Customers are therefore encouraged to carefully confirm all product specifications, including design, size, fabric, colour, and other custom requirements before placing an order. By confirming an order and making payment, the customer acknowledges and agrees to Naifur Designs’ No Cancellation and No Refund Policy. This also applies to ready-made orders.

Naifur Designs operates a strict No Refund Policy. All furniture orders are custom-made based on the customer’s confirmed specifications. Once an order has been confirmed and payment made, payments and deposits are non-refundable. Customers are required to carefully review and confirm all details, including design, measurements, fabric, colour, and other specifications, before placing an order. By placing an order and making payment, the customer acknowledges and agrees to Naifur Designs’ No Refund Policy.

Where a customer believes that furniture has a manufacturing defect or does not conform to the agreed specifications, the customer should contact Naifur Designs promptly. Depending on the circumstances, the remedy may include repair, replacement of a component, or rectification.

Furniture purchased from Naifur Designs may be covered by the Naifur Designs Warranty Policy. The Warranty Policy forms part of the contractual documentation applicable to the relevant purchase, subject to mandatory statutory rights. Customers should review the Warranty Policy for details concerning warranty periods, covered defects, exclusions, claim procedures, inspection, repairs and replacement.

Furniture naturally changes with use. Normal wear may include cushion softening, minor foam compression, fabric wear, minor scratches, minor surface marks, natural changes in colour and normal changes resulting from regular use. Normal wear and tear is not automatically a manufacturing defect.

Customers are expected to use furniture responsibly and according to its intended purpose. Damage may not be covered where caused by misuse, excessive weight, standing or jumping on furniture, sitting on unsupported areas, improper cleaning, harsh chemicals, accidental damage, pets, burns, cuts, water damage, unauthorised repairs or improper relocation.

Where a customer supplies materials, including fabric, leather, fittings or other components, Naifur Designs will not generally be responsible for defects inherent in those materials. Where appropriate, Naifur Designs may notify the customer of concerns regarding customer-supplied materials before production.

Customers should not leave valuable personal property with furniture supplied to Naifur Designs unless specifically agreed. Naifur Designs will take reasonable care of customer property that it has expressly accepted for a particular purpose.

Naifur Designs may photograph completed furniture for quality-control, documentation and portfolio purposes. Where a photograph identifies a customer or contains identifiable private information, Naifur Designs will handle the information in accordance with its Privacy & Data Protection Policy and applicable law. Separate permission may be sought where required.

Naifur Designs may collect and process customer personal information for purposes including processing orders, communication, delivery, payments, warranty administration, customer support, legal compliance, security and other legitimate business purposes in accordance with the Naifur Designs Privacy & Data Protection Policy.

Naifur Designs will not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemics or pandemics, war, civil unrest, government restrictions, strikes, major transport disruptions, supplier failures, significant shortages of materials, power or infrastructure failures and other circumstances beyond reasonable control.

Naifur Designs may update these Terms from time to time. The Terms applicable to an individual order will generally be the version communicated or agreed at the time the order was confirmed.

The customer's order may consist of several documents, including quotation, invoice, order confirmation, approved design/specification, Warranty Policy, delivery terms and these Terms & Conditions. Where these documents apply to the same transaction, they should be read together.

Customers are encouraged to carefully review product specifications, measurements, fabric, colour, design, price, payment schedule, delivery arrangements and warranty terms before confirming an order.

For enquiries, orders, complaints or contractual matters: NAIFUR DESIGNS Website: www.naifurdesigns.co.ke Telephone / WhatsApp: 0791 374 385 / 0795 513 958 Location: Along Bakhita Crescent Road, Githunguri, Nairobi, Kenya Contemporary furniture. Custom-made with care.